• No person will be allowed admission to an event without a valid ticket.
  • For the safety of people at the event, the venue management and the Tourism Jasper reserve the right to refuse admission or eject any person whose conduct is deemed to be disorderly or in violation of the event rules.
  • Defaced or altered tickets or passes will become void and the holder will be refused admission.
  • Please check your route prior to travelling to ensure you arrive on time. Tourism Jasper is not responsible for any delays due to travel disruptions. Every effort will be made to admit latecomers to events, but admission cannot always be guaranteed.

Ticket Information

  • Tickets will be delivered to the purchaser by email or can be purchased at the event venue, subject to availability.
  • Tourism Jasper may restrict the sale of tickets to a maximum number per person. We reserve the right to cancel tickets bought that exceed the maximum per person.
  • Tickets obtained from unauthorized sources or resellers may be void and will not be honored at the event.

Age Restrictions

  • Some Events may have age restrictions. It is the attendee's responsibility to comply with age requirements and have appropriate identification available if required.

Event rules and restrictions

  • Prohibited items, such as weapons, illegal substances, or any item deemed dangerous by event organizers, are not allowed on the event premises.
  • All attendees must comply with the event rules and regulations, as well as any instructions given by event staff or security personnel.

Fees and Taxes

  • Ticket purchasers agree to pay ticket processing fees from Tourism Jaspers provider, Vantix Systems. Ticket fees amount to $1 per ticket + 2.5% of the ticket cost.
  • Ticket purchasers agree to pay Federal and Provincial taxes applied to the ticket
  • Prices, fees, and charges are subject to change without prior notice.

Refund Policy:

  • Ticket's are refundable up to 48 hours prior to the event. Please contact inquiries@jasper.travel to request a refund.
  • Ticket processing fees are non-refundable.

Canceled/Rescheduled Events:

  • Tourism Jasper reserves the right to cancel or postpone the event for reasons beyond our control or for events with low attendance.
  • If the Event is rescheduled or moved, Tourism Jasper will refund your ticket so you can re-purchase tickets for the new date/location.
  • If the Event is cancelled, you will be refunded for your ticket purchase.
  • If the Event is rescheduled, changed, moved, or cancelled Tourism Jasper cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services.
  • Tourism Jasper reserves the right to alter content or timing of any part of the Event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
  • If any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe). There are no refunds for bad weather (at indoor or outdoor events). We strongly advise that you come dressed appropriately for an outdoor Event.

Privacy Policy

  • The ticket holder acknowledges that they may be photographed, filmed and/or otherwise recorded, and hereby consents to such activities and grants Tourism Jasper, and its licensee’s permission to use the photograph, image and/or likeness in any live or recorded media, in perpetuity, and without compensation to ticket holder, for journalistic, advertising, marketing, promotional, archival and/or security purposes.
  • The ticket purchaser consents to Tourism Jasper's collection of personal information where necessary and collection of personal information without knowledge or consent where permitted to or required by applicable laws or regulatory requirements.
  • The personal information that is collected, may include, but is not limited to:
  • Contact information, such as an individual’s name, address, telephone number and e-mail address.
  • Emergency contact information
  • Photographs and videos
  • Product and service-related information concerning the products and services that Tourism Jasper, or its partners provides to an individual.
  • De-identified purchaser data, including but not limited to, purchaser postal code, city, province/state, country, number of tickets purchased, number of events attended, may be collected and processed to be used by Tourism Jasper for research, marketing and promotional purposes.


  • The ticket holder hereby waives and releases all claims or actions against Tourism Jasper or any of its, partners and sponsors, as well as against any of the respective affiliates, directors, employees and volunteers of Tourism Jasper or its sponsors, for any loss, injury (including personal injury), damages or liability that may arise out of or is any way connected to the Event or ticket holders attendance the event, regardless of whether such loss, injury, damages or liability arises from negligence, libel, defamation, or loss of privacy.
  • Tourism Jasper does not accept any responsibility for any loss or damage to personal property brought to an event.